Polityka zwrotu kosztów

1. Strict notification period: To ensure the highest quality standards, if you receive a defective or manufacturer-damaged product, you must notify our support team by email (info@nouralhaddad.com) within a maximum of 48 hours of receiving your order, attaching clear photos or videos showing the issue. No claims submitted after the 48-hour period will be accepted or processed.

2. Health and safety exceptions (nature of the product): Under consumer protection and public health regulations in the Kingdom of Saudi Arabia, and because our products fall under the category of "jewelry and personal accessories," we apply a strict hygiene policy to protect all of our customers. Under no circumstances do we accept returns or exchanges of any product whose original packaging has been opened or whose security seal has been removed. The product must be in its completely original condition, unused, and sealed with the factory seal to be eligible for return consideration.

3. Shipping and return costs (at the customer's expense): In exceptional cases where a return request is pre-approved (for reasons other than manufacturing defects), the customer is fully responsible for paying all international return shipping costs. All approved returns must be sent directly to our warehouses and global distribution centers in Asia, with a valid tracking number. Nour Al Haddad does not provide free return labels and will not cover these costs or refund the original shipping fees paid at the time of the order.

4. Refund process: Once the returned product arrives at our facilities in Asia and is inspected by our quality team to confirm the security seal has not been tampered with, we will notify you of the approval status of your refund. If approved, the amount will be processed and returned to the original payment method, minus the original shipping costs and any bank fees incurred.

5. Orders in transit: As stated in our Terms of Service, once 60 minutes have passed after an order is placed, it enters logistics processing and cannot be canceled. Refusing delivery of a shipment upon arrival in order to obtain a refund is not permitted. If delivery is refused, the customer will bear the original shipping fees and international return fees, which will be deducted from any potential refund.